Oleanaknits (hereinafter, ""we"" or ""the Company"") attaches great importance to user privacy and data protection. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding data management. Please read carefully.

1. Information We Collect

When you use this website and related services, we may collect the following information:

Account Information

• Name, email address, phone number, shipping address
• Information required to log in to your account (username, password)

Transaction Information

• Order details, payment information (complete bank card information is not stored)
• Purchase history and shipping records

Usage Information

• IP address, device type, browser type
• Page access behavior, click records, and access time.

Communication Information

• Email, phone, or chat logs with customer service

We only collect data necessary to provide website services, process orders, provide customer support, and improve user experience.

2. How We Use Your Information

The data we collect will only be used for lawful purposes, including but not limited to:

• Processing orders, shipping, and after-sales service
• Providing customer support and resolving issues
• Improving website functionality and service experience
• Preventing fraud, unauthorized transactions, and illegal activities
• Complying with laws, regulations, and regulatory requirements

We will not use your personal information for unauthorized commercial marketing or sell it to third parties.

3. Data Storage and Security

• We take reasonable technical and administrative measures to protect data security, including encryption, access control, and backup.
• Data is stored on secure servers, and access is limited to authorized personnel.
• While we strive to protect data, security risks arising from network or technical issues cannot be eliminated.

4. Sharing Your Information

We will only share your information in the following situations:

• With logistics, payment, and service providers: To complete order processing, shipping, and payment processes.
• Complying with laws and regulations: If courts or regulatory agencies require disclosure.
• Business transfer: Data may be transferred as part of assets, such as in company mergers or asset transfers.

We will not sell or rent personal information to third parties for commercial purposes.

5. Cookies and Tracking Technologies

This website uses cookies, analytics tools, and similar technologies to optimize user experience.

Cookies are used to:

• Remember your login status.
• Analyze website traffic and usage patterns.
• Provide personalized content

You can manage or turn off cookies in your browser settings, but this may affect some website functions.

6. User Rights

You have the right to manage your personal information at any time, including:

• Access and View: Understanding the data we hold about you.
• Modify or Update: Updating account or contact information.
• Delete: Deleting account and personal data to the extent permitted by law.
• Restrict Processing: Restricting the use of your data.
• Withdraw Consent: Withdrawing consent to specific processing at any time.

To exercise the above rights, please get in touch with us using the contact information below.

7. Children'sChildren's Privacy

• This website does not provide services to children under 13 and does not actively collect their personal information.
• If we discover that a child has provided personal information, we will take steps to delete the relevant data as soon as possible.

8. Changes to this Privacy Policy

• We may update our Privacy Policy at any time to reflect changes in law, business, or technology.
• The updated policy will be posted on the website and will take effect immediately.
• Please regularly check the policy for updates to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or data processing, or request access to or deletion of data, please contact:

Email: oleanaknits@hotmail.com

Phone: +86 173 9841 5122

We will endeavor to process your request within a reasonable timeframe and ensure that your personal data is processed securely and in accordance with the law.